Some of our most popular training courses.
Below is a selection of some of our most popular training courses, this is so you can get a taste of what we have on offer. For full details of our many courses available please contact us and request a brochure. If you have a specific course or enquiry then also drop us a line. As we as have a wealth of professional and effective off the shelf training available we are also on hand to discuss your needs and design bespoke courses based on your requirements. One size does not fit all, what you require we will create where we can. Also if we cannot, we will tell you and offer advice for how to achieve the outcome and results you desire.
Contact us to discuss pricing as this depends on location and group size, we are extremely comptetitive in our pricing. We can also run train the trainer courses to ensure that future training needs are cost effective and delivered by yourselves as an in-house solution. In the current economic climate this is a very popular option. Call or email us to discuss your requirements with no obligation.
Contact us to discuss pricing as this depends on location and group size, we are extremely comptetitive in our pricing. We can also run train the trainer courses to ensure that future training needs are cost effective and delivered by yourselves as an in-house solution. In the current economic climate this is a very popular option. Call or email us to discuss your requirements with no obligation.
Customer Service Excellence
There is a braod reach between customer service skills and customer service excellence. More today than ever before good customer service is a standard that customers expert, truly excellent customer service is a business differentitator. Become a business of choice and ensure your staff fully understand what it takes to do the basics and what it means to deliver true excellence. This course has recieved fantastic reviews and usually has an immediate impact on your customer base and usually creates a significant return on investment for you. Really this course pays for itself.
Retentions training - make sure you staff are keeping the life blood of your business flowing!
Customer retention is critical to any business, whether service or product it is essential that you keep your customers happy and loyal. This is not about customer service only, these are advanced skills that will ensure you can turn a disatisfied customer who may walk away back into an advocate of your business.
As effective for face to face as for telephone staff, start to make your customer service team best of breed and ensure that they know how to make every contact count and how to pick up the danger signs and vitally, what to do!
As effective for face to face as for telephone staff, start to make your customer service team best of breed and ensure that they know how to make every contact count and how to pick up the danger signs and vitally, what to do!
Inspirational and effective leadership - mesmerising skill sets.
Are you a good leader, what skills do you posess, what skills would you like to improve? Part of our best selling Inspirational and effective management training is aimed at some self analysis. This program comes with some standard core content to really ensure you management skills are top class. The rest of the course is a unique modelling approach. We work with you to identify skills and techniques from people you admire who have skills you would like to master and then integrate them into your management skills portfolio.
A unique and rewarding course for people managers of all levels who want to truly excel!
A unique and rewarding course for people managers of all levels who want to truly excel!
Hypnotic Sales Training - Maximise your teams effectiveness!
Why spend yet more money on traditional sales training, is it not time that your time really sharpened their competitive edge? Rather than overcoming objections at a conscious level, why not overcome doubt at an unconcious level. Our sales training is ethical but it will give you more skills than traditionally selling courses as we show you some of the tricks of the masters and techniques of the top 5% of sales people in the world. The secret is out!
Entry to Management - Team Leader and entry management training. Key skills for success.
Being promoted to a new manager or team leader is an exciting challenge but there are things that skills and experience cannot match right? Wrong!
With the right structured training ensure your entry level or new managers are given the tools to help them become effective fast.
Invest in their skills training and you will be rewarded with efficiency and also you will have the peace of mind knowing that your management team are adhering to best business practices. Individual and team courses availble. Optional mentoring program can be included.
With the right structured training ensure your entry level or new managers are given the tools to help them become effective fast.
Invest in their skills training and you will be rewarded with efficiency and also you will have the peace of mind knowing that your management team are adhering to best business practices. Individual and team courses availble. Optional mentoring program can be included.
The Tao of Master Presenting - conquer fears, present like the professional you are!
More people are afraid of presentation or speaking in public that any other work based activity. If you are the type of person whose pulse races, whose heart beats so fast that it feels like it will leap out of your chest and palsm go clammy at the thought of standing up and talking to a group of people, then this course will be a revelation.
Or maybe you just want to get better at delivery, want to engage with your audience, want to know that you will not dry up and forget what you are saying. Maybe you want to have more fun while you are presenting, whatever the scenario our Tao of Master Presenting will amaze and delight you
Or maybe you just want to get better at delivery, want to engage with your audience, want to know that you will not dry up and forget what you are saying. Maybe you want to have more fun while you are presenting, whatever the scenario our Tao of Master Presenting will amaze and delight you